Shipping policy

Shipping Policy

Last updated: 27/08/2026

Thank you for shopping with LUXPARO. We aim to make your delivery experience simple, clear, and reliable.

Order Processing

Orders are generally processed within 1–5 business days after payment confirmation.

Orders placed on Sundays, public holidays, or during high-volume sale periods may require additional processing time.

Once your order has been dispatched, you will receive tracking information where available.

Estimated Delivery Time

For deliveries within India, estimated delivery is generally:

5–10 business days after dispatch

Delivery times may vary depending on your location, courier availability, product availability, weather conditions, public holidays, or other circumstances outside our reasonable control.

Remote or rural locations may require additional delivery time.

Shipping Across India

LUXPARO delivers to serviceable locations across India.

Availability may depend on the PIN code entered during checkout and the coverage provided by our courier and fulfilment partners.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Promotional free-shipping offers may be available from time to time and may be subject to specific terms or minimum order values.

Order Tracking

Once your order has been shipped, tracking details may be sent to you by email, SMS, WhatsApp, or through the order-status page.

Please allow some time after dispatch for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name

  • Complete address

  • Landmark, if required

  • PIN code

  • Mobile number

  • Email address

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery or reshipping charges may apply.

Please contact us as soon as possible if you notice an error in your delivery information.

Delivery Attempts

Our courier partner may make one or more delivery attempts depending on their service policy.

If delivery cannot be completed because the customer is unavailable, unreachable, or refuses delivery, the parcel may be returned to the fulfilment centre.

Any applicable reshipping charges may need to be paid before the order is dispatched again.

Delayed Orders

Most orders arrive within the estimated delivery period, but delays can occasionally occur because of:

  • Courier or logistics disruptions

  • Weather conditions

  • Public holidays

  • High order volumes

  • Remote delivery locations

  • Operational issues

  • Events outside our reasonable control

If your order is significantly delayed, please contact LUXPARO Support with your order number and we will assist you.

Lost Packages

If your tracking shows no movement for an extended period or your order appears to be lost, please contact us.

We will review the shipment with our courier or fulfilment partner and determine the appropriate resolution.

Damaged Packages

If your order arrives visibly damaged, please take clear photographs or a short video of the parcel before disposing of the packaging.

Contact us within 48 hours of delivery and provide:

  • Your order number

  • Photos or video of the packaging

  • Photos or video of the product

  • A short description of the issue

Eligible cases will be handled in accordance with our Returns & Refunds Policy.

Multiple Shipments

In some cases, products or accessories in the same order may be dispatched separately.

If this happens, you may receive more than one tracking number and the parcels may arrive at different times.

Third-Party Fulfilment

Some LUXPARO orders may be processed or shipped through third-party suppliers, warehouses, fulfilment partners, or courier companies.

Dispatch locations and packaging may therefore vary.

For any concern regarding your order, please contact LUXPARO directly rather than the fulfilment provider.

Cash on Delivery

Where Cash on Delivery is available, eligibility may depend on the delivery location, order value, or courier availability.

LUXPARO reserves the right to restrict or cancel Cash on Delivery orders where necessary, including cases involving repeated failed deliveries or suspected misuse.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been processed or dispatched, cancellation may no longer be possible.

Please refer to our Returns & Refunds Policy for information regarding eligible returns after delivery.

Contact Us

If you have any questions about shipping or delivery, contact:

LUXPARO Customer Support
Email: luxparo.support@gmail.com

Please include your order number whenever contacting us about an existing order.

LUXPARO
Effortless grooming. Confidence made simple.